Right of withdrawal
The Buyer has the right to withdraw from the goods within 14 calendar days from the moment of receipt of the Goods. (Depending on the goods, the Buyer may not have a mandatory right of withdrawal, in which case the reason must be clearly stated and explained). The right of withdrawal does not apply if the Buyer is a legal entity.
To exercise the 14-day right of withdrawal, the goods may only be used for their intended purposes, the consumer is responsible for maintaining the quality and safety of the goods during the period of exercising the right of withdrawal. If the goods are used inappropriately or damaged, by careless treatment of the goods during use or by not following the instructions, if the original packaging of the goods is lost, or if its packaging is significantly damaged, the online store has the right to reduce the amount to be refunded in accordance with the decrease in the value of the goods.
To exercise the right of withdrawal, you must submit the withdrawal form, which can be found here: Withdrawal form, by sending it to the email address within 14 days of receipt of the goods. It is good practice for the customer to provide the return of the goods at no additional cost. This will increase the trust of the online store, which will help improve sales.
The following sentence is intended for online stores that cannot offer the possibility of returning the goods for free. The Buyer covers the costs of returning the goods, except in cases where the reason for the return is that the goods do not correspond to the order (for example, an incorrect or damaged product).
The Buyer is obliged to return the Goods to the Seller without delay, but no later than 14 days after sending the withdrawal form to the online store. After receiving the returned goods, the online store shall immediately, but no later than 14 days, refund all payments received from the Buyer based on the Distance Agreement.
The Seller has the right to withhold payment until it has received the Goods or proof of return of the goods from the Buyer. If the Buyer has chosen a shipping method other than the cheapest shipping method offered by the online store, the online store is not obliged to compensate for the excess shipping costs.
The online store is not responsible for delays in fulfilling obligations or their non-fulfillment, or other non-fulfillment, which occurred due to circumstances and obstacles that are beyond the reasonable control of the online store.
The online store reserves the right to refuse to sell the goods and demand the return of the goods from the Buyer if the price indicated in the online store is significantly lower than its market price due to an error.
Consumer rights for goods that do not conform to the contract
The online store is responsible for the non-conformity of the goods sold to the Buyer with the terms of the contract or defects that arose within 6 months after the date of delivery of the goods to the customer, or existed at the time of delivery, if such an assumption does not contradict the characteristics of the thing or defect. The Buyer must inform the Seller about the non-conformity of the goods immediately, within 2 months after its detection, i.e., file a complaint. The Buyer can file a complaint by contacting the online store by writing to .
The online store is not responsible for defects that arose after the goods were delivered to the Buyer. If the purchased goods have defects for which the Seller is responsible, the Buyer has the right to demand the elimination of the defects of the goods or the exchange for new goods free of charge.
If the goods cannot be repaired or replaced, the Seller shall return to the Buyer all payments provided for in the Distance Agreement. The Seller shall provide a written response to the consumer’s complaint within 15 days.
Processing of the Buyer’s personal data
The online store processes only the personal data that the buyer has entered when ordering the goods, such as name, surname, e-mail, etc.
The online store transfers personal data to the transport service provider(s) to ensure the delivery of the goods.
If you have explicitly agreed to receive our marketing communications, including newsletters, we may from time to time contact you by sending information about our services and the latest offers. For this purpose, we may process your e-mail address that you provided when signing up for marketing communications. The Buyer has the opportunity to opt out of marketing communications by notifying us by writing to .
Dispute resolution procedure
In matters not covered by these terms and conditions, the Buyer and the Seller undertake to comply with the regulatory enactments in force in the Republic of Latvia.
The Parties shall resolve all disputes arising between the Seller and the Buyer through mutual negotiations or correspondence. If the dispute cannot be resolved through negotiations or correspondence, the Parties shall resolve the dispute in the court of the Republic of Latvia, in accordance with the regulatory enactments of the Republic of Latvia. Disputes between the Buyer (consumer) and the Seller may be referred for resolution to the Consumer Rights Protection Center or the court of the Republic of Latvia.
The Buyer also has the right to apply to the dispute resolution institutions of the European Union.
The payment currency on the website is euro. You can pay for your purchase by choosing the following payment methods provided by the payment platform makecommerce.lv, Maksekeskus AS:
Latvian internet banking payments: Swedbank, SEB, Citadele and Luminor
Finnish internet banking payments: Danske, Handelsbanken, Nordea
Visa/Mastercard card payments.